Privacy Policy

Last Updated: January 2024

Introduction

mellow-saga respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or use our services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa and applicable international data protection regulations.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit booking inquiries
• Email address for communication purposes
• Travel preferences and requirements you share with us
• Dietary restrictions or accessibility needs relevant to your booking

We also collect certain information automatically when you visit our website:

• Browser type and version
• Pages visited and time spent on site
• Referring website addresses
• General geographic location based on IP address

How We Use Your Information

We use the information we collect to:

• Process and respond to your booking inquiries
• Communicate with you about your travel arrangements
• Improve our website and services based on usage patterns
• Send you information about services that may interest you, only with your consent
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With accommodation and service partners necessary to fulfil your booking
• With service providers who assist our operations under confidentiality agreements
• When required by law or to protect our legal rights

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Booking inquiries are retained for three years after your last interaction with us.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information
• Request restriction of processing
• Withdraw consent where processing is based on consent

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at:

Email: [email protected]
Address: 34 Harbour View Road, Paternoster, Western Cape, 7381, South Africa